![]() ![]() We have listed below a list of very helpful resources that might assist you in better understanding the workings of this sub, as well as other resources regarding tips and tricks on hoaning in on more of your skills as salesperson. r/Sales provides insight from sales professionals within various industries and experience levels. The goal of this sub is to promote communication. And then sort of apologize.This community exists to provide everything you need to know about sales from lead generation to closing the deal. Pick up the phone, send the email, say you screwed up a bit, or just reference the better times and ask to catch up. It works.Īnd now, in this post-Covid era, go see if you can fix something. But gracious.Īnd when you screw up as a founder, and we all do, all the time - apologize quickly and earnestly. Eric Yuan, Stewart Butterfield, Dustin Moskovitz, Therese Tucker, they are all just so. Almost every SaaS CEO that has done something amazing is gracious. The best CEOs are almost always gracious. I honestly don’t know why.īut when someone in a position of authority apologizes earnestly for something, it’s often an almost magical moment. Most VCs that screw something up don’t do it. Most VPs that get into trouble can’t do it. Most folks can’t bring themselves to apologize, for whatever reason. And “CEO” is a position of authority, even in a tiny startup. And in fact, they can be a super power if you are in a position of authority. This may sound almost silly to say, but some of the best advice I can give to new founders is this: Apologies Are Free. ![]() But I’ve found it’s at least a good time to talk. Now is a good time to reach out to folks that you left things on less-than-great terms. We’re all about a year out from the “post-Covid world,” and even now, many of us are seeing folks in person for the first time in 3+ years. But relationships can be repaired in business, up to a certain extent. ![]() Well, it’s often too late to totally fix things. One thing I’ve learned in business though over personal life (and in startups, they often have similar dynamics), is it’s often never too late to fix things. When a client leaves, we want to help them on the way out, because they often come back. When a teammate leaves, my only reaction is (1) thank you for what you’ve done here, (2) congratulations on what’s next and (3) what can we learn to continue to get better. Lesson: End every relationship in a Human-First way. In the teammate case, I made the folks leaving feel guilty-“How can you do this?” In the clients’ case, I didn’t take it well and burned two relationships in the process. Over the years, I adopted the philosophy that I want to treat people well in all phases of our relationship, aligned to our Purpose “to be living proof that you can win in business, while being Human-First.”īut I can remember two situations (early on) with teammates and two with clients where I didn’t practice what I preach. It’s tough, but it’s part of the circle of life. Nick Mehta, CEO of Gainsight, put this high on his list of Top 10 Mistakes as well in his look back the other day: Mistake #6: Not parting ways well always As someone that’s been a founder, an investor, and a student of startups and SaaS for a while now, when I look back at my top mistakes, leaving any relationship broken is high on the list. ![]()
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